Microsoft Office 365 for Students

Microsoft Office 365 for Students
Microsoft Corporation
Delivery Type
Custom Delivery

Office 365 is integrated with Microsoft OneDrive. The University of Alberta has no administrative custody or control over this space and therefore OneDrive should not be used for any university records or information. To maintain the university's information management, privacy, and security compliance, continue using UAlberta Google Apps or university-based network storage for all university-related information and documents.

Office 365 Frequently Asked Questions


This article provides support options and answers to frequently asked questions about the Microsoft Office 365 software suite, available to University of Alberta faculty, staff and students through OnTheHub.

Please note: Many of these questions have been pulled from Microsoft’s Office 365 support document and modified to reflect the University of Alberta’s scenario.


The information below applies to all users of Office 365. It does not apply to users of the standard Microsoft Office suite that is included in the University of Alberta Windows images, Mac OS images, or to any other Microsoft products offered through OnTheHub.


For an overview of the Office 365 suite, click here.

What is the Office 365 Education ProPlus Suite?

Students can sign up and use Office 365 services using their email addresses, including Office 365 ProPlus and OneDrive for Business. As soon as they sign up, students can immediately get started with the full functionality of Office.

Office 365 Education for Students includes Office 365 ProPlus, which allows students to install the latest version of Office on up to five PC or Mac computers* and on other mobile devices, including Windows tablets and the iPad.

How do I sign up for Office 365?

Please visit the Microsoft Office 365 Portal (see above) and register using your email address. Your eligibility will be checked and further instructions provided to register an account.

You must sign up using your ‘[ccid]’ email address. Do not use your alias (i.e. or a personal email address to register.

I am having difficulties downloading Office through this program. What resources are available to help with this?

If students are having issues installing Office, installation instructions from Microsoft are available here: Install Office on your PC or Mac with Office 365 for business.

You may also visit Microsoft's Office 365 knowledge base for a wide range of support topics, including installation troubleshooting help.

I need to reset my password for Office 365, how do I do this?

Please contact Microsoft's Office 365 Support for assistance resetting your password. IST is unable to perform password resets for Office 365 accounts.

Where can I go for Office 365 help?

Please contact Microsoft's Office 365 Support directly for assistance with the Office 365 suite. They have a variety of ways to contact for support, including live chat messenger, a knowledge base of information, phone support and online forums.

Office 365 ProPlus

Get the latest Office applications you know, across all of your devices, so you can work your best wherever you happen to be. This product can be installed on both Windows and Mac. 

What's Office 365 ProPlus?

Your Office 365 ProPlus subscription has the latest version of the applications you know and love, plus cloud services so you can have Office when and where you need it. Just sign in and get to your Office files, applications, and settings from virtually anywhere. This product can be installed on both Windows and Mac. 

Office 365

What's included?

  • Fully-installed and always up-to-date versions of Outlook, Word, Excel, PowerPoint for Windows or Mac, OneNote, and Access and Publisher (PC only).
  • Install on up to 5 machines (PC or Mac) and up to 5 mobile devices with Office Mobile for Android or Office Mobile for iPhone. Plus, the new Office can be installed side by side with previous versions of Office
  • Automatic upgrades included so you're always up to date with the latest features and services
Student using Office Mobile

Your Office, virtually anywhere – on or off campus

Get work done, no matter where you go. Stream full Office programs to any computer. No computer? No problem. Make edits from your iPhone or Android device with Office Mobile.

Your documents, settings & dictionaries are saved to your Microsoft account, so your Office experience stays the same on all your devices.

Microsoft Powerpoint

Your favorite applications are smarter, too.

Work smarter! Take advantage of the latest features of Word, PowerPoint, Excel, and more!

Edit PDFs and easily read documents with Reader Mode in Word. Make widescreen presentations and hold online meetings in PowerPoint. Analyze and display data with quick formatting and recommended charts in Excel.


Office 365 ProPlus Benefit



Computer and processor

Windows: 1.6 gigahertz (GHz) or faster, 2-core
macOS: Intel processor, Apple Silicon M1


Windows: 4GB RAM; 2 GB RAM (32-bit)
macOS: 4 GB RAM

Hard disk

Windows: 4.0 GB of available disk space
macOS: 10 GB of available disk space. HFS+ hard disk format (also known as Mac OS Extended or APFS)


PC: 1024 x 768 screen resolution
Mac: 1280 x 800 screen resolution


Windows: 1280 x 768 screen resolution
macOS: 1280 x 800 screen resolution

Operating system

Windows 11, Windows 10, Windows 8.1, Windows 7 Service Pack 1, Windows Server 2016, Windows Server 2012 R2, Windows Server 2012, or Windows Server 2008 R2
macOS: Office for Mac is supported on the two most recent versions of macOS.


The current version of Microsoft Edge, Internet Explorer, Safari, Chrome, or Firefox.


Internet functionality requires an Internet connection. Fees may apply
A touch-enabled device is required to use any multi-touch functionality. But, all features and functionality are always available by using a keyboard, mouse, or other standard or accessible input device. Note that touch features are optimized for use with Windows 10 or Windows 8.1.
Product functionality and graphics may vary based on your system configuration. Some features may require additional or advanced hardware or server connectivity.
Microsoft account and/or Microsoft organizational account is required for licensing and to access services.
Skype requires a standard laptop camera or USB 2.0 video camera, a microphone, and an audio output device in order to utilize its full range of calling features.


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