Microsoft Office 365 for Students Subscription License

Microsoft Office 365 for Students Subscription License


Microsoft Corporation


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Office 365 is integrated with Microsoft OneDrive. The University of Alberta has no administrative custody or control over this space and therefore OneDrive should not be used for any university records or information. To maintain the university's information management, privacy, and security compliance, continue using UAlberta Google Apps or university-based network storage for all university-related information and documents.

Office 365 Frequently Asked Questions


This article provides support options and answers to frequently asked questions about the Microsoft Office 365 software suite, available to University of Alberta faculty, staff and students through OnTheHub.

Please note: Many of these questions have been pulled from Microsoft’s Office 365 support document and modified to reflect the University of Alberta’s scenario.


The information below applies to all users of Office 365. It does not apply to users of the standard Microsoft Office suite that is included in the University of Alberta Windows 7 image, or to any other Microsoft products offered through OnTheHub.


For an overview of the Office 365 suite, click here.

What is the Office 365 Education ProPlus Suite?

Starting in the fall of 2014, students, faculty and staff can sign up and use Office 365 services using their email addresses, including Office 365 ProPlus and OneDrive for Business. As soon as they sign up, students, faculty and staff can immediately get started with the full functionality of Office.

Office 365 Education for Students, Faculty and Staff includes Office 365 ProPlus, which allows students, faculty and staff to install the latest version of Office on up to five PC or Mac computers* and on other mobile devices, including Windows tablets and the iPad. It includes 1 terabyte (TB) of OneDrive for Business storage per user, for schoolwork and homework.

*Access and Publisher are available on PCs only. OneNote for Mac is available as a separate download from the Mac App Store.

How do I sign up for Office 365?

Please visit the Microsoft Office 365 Portal (see above) and register using your email address. Your eligibility will be checked and further instructions provided to register an account.

You must sign up using your ‘[ccid]’ email address. Do not use your alias (i.e. or a personal email address to register.

I am having difficulties downloading Office through this program. What resources are available to help with this?

If students, faculty and staff are having issues installing Office, installation instructions from Microsoft are available here: Install Office on your PC or Mac with Office 365 for business.

You may also visit Microsoft's Office 365 knowledge base for a wide range of support topics, including installation troubleshooting help.

I need to reset my password for Office 365, how do I do this?

Please contact Microsoft's Office 365 Support for assistance resetting your password. IST is unable to perform password resets for Office 365 accounts.

Where can I go for Office 365 help?

Please contact Microsoft's Office 365 Support directly for assistance with the Office 365 suite. They have a variety of ways to contact for support, including live chat messenger, a knowledge base of information, phone support and online forums.

Stay connected to your learning community

Simplify the way you work together with powerful communication tools.

  • Keep people connected. Connect even more easily with a unified contact card that brings together SharePoint, Facebook, and LinkedIn updates and lets you start an IM, call, or video chat with just a click.
  • Online Document Storage. Provide IT-managed online storage to everyone at your institution with OneDrive for Business. Store documents in the cloud and share with others—even outside your organization.
  • Hold multi-party meetings. Work together anywhere with conferencing that includes advanced sharing, note taking, and annotations.
  • Help protect your data. Get peace of mind with a 99.9% uptime SLA, continuous data backups, robust disaster recovery capabilities, globally redundant data centers, and no scanning of email or files for advertising.

Experience Office virtually anywhere

Provide students, faculty, and staff with the Office applications they know, optimized for their devices, so they can work their best wherever they happen to be.

  • Office Online. Free enhanced Word, PowerPoint, Excel, and OneNote Online allow students to work across multiple devices, right from a browser. Multiple users can work on the same document together.
  • Get Office fast. With the new streaming Office, you don't have to wait for Office installs or stop working to receive Office updates. Plus, the new Office can be installed side by side with previous versions of Office.
  • Roaming settings. Your recent documents, settings, and custom dictionaries follow your Microsoft account, so you can quickly pick up where you left off from any device.
Run it the way you want

Office 365 provides the flexibility you need to run your educational institution the way that works best for you.

  • Unified admin experience. Easily manage Office 365 services from any browser, while still having advanced PowerShell commands available for automating management tasks.
  • Free up valuable resources. Reduce costs and free up time associated with deployment, maintenance, and management of on-premises servers, providing more time for IT to focus on education-related workloads.
  • Take advantage of new apps. With the new cloud app model you can build scalable, and flexible cloud apps that integrate with users’ documents. The new corporate catalog app helps you manage apps available in your institution.

All Office 365 Education plans (A plans) include:

Email and calendars
Use business-class email through a rich and familiar Outlook experience you can access from your desktop1 or from a web browser using Outlook Web App. Get a 50 GB mailbox per user and send attachments up to 25 MB. Use your own domain name.
Web conferencing Host online meetings with audio and video using one-click screen sharing, HD video conferencing, and virtual whiteboard. Excellent for distance learning.
Instant messaging Connect with others via instant message and let people know your availability with your online status.
File storage and sharing
OneDrive for Business gives users 1 TB of personal storage that syncs with their PC for offline access. Easily share documents with others through Office or SharePoint.
Team sites Work together on projects, in study groups, or in clubs with team sites that help keep related documents, notes, tasks, and conversations organized together. Up to 300 subsites.
Office Online Create and edit2 Word, OneNote, PowerPoint, and Excel documents from any modern browser.
Sync email, calendar, and contacts; access SharePoint sites; view and edit Office documents with Office Online using a browser on Windows Phone, iOS, and Android devices.
Apps for Office and SharePoint New third-party and customer-developed apps work with Office and SharePoint to bring web services right into your documents and sites.
The admin portal provides IT detailed configuration options for your services, either from an online portal or through automated management with PowerShell commands.
Reliability Get peace of mind knowing your services are available with a guaranteed 99.9% uptime, financially backed service level agreement (SLA).
Security Cutting-edge security practices with five layers of security and proactive monitoring help keep your data safe.
Privacy Your data belongs to you. Microsoft does not scan emails or documents for advertising purposes.
Up to date No need to pay for version upgrades; updates are included in your subscription. New features are rolled out to Office 365 customers in an IT-configurable experience.
Support 24/7 phone support for all IT issues. For less urgent issues, you can make service requests directly through the admin portal.

Some Office 365 Education plans (A plans) also include:

Office suite included
  • Capture your ideas however you work best—using a keyboard, pen, or a touchscreen.
  • Easily format information in Excel with tools that recognize your pattern and auto-complete data.
  • Easily incorporate content from PDFs to create your own great-looking Word documents.
  • Design customized marketing materials that fit your brand and customers.
Office on mobile devices Access, edit, and view documents on Windows tablets, iPads, iPhones, Android phones, and Windows Phones. Use the OneNote, OWA, Lync Mobile, and SharePoint Newsfeed apps on most devices.
Office on any PC Stream full versions of Office programs on any Internet-connected PC running Windows 7 or Windows 8 with Office on Demand.
Advanced email capabilities Use archiving and legal hold capabilities, plus unlimited storage, for compliance needs. And use data loss prevention (DLP) policies for additional compliance enforcement.
Hosted voicemail support Hosted voicemail support with auto-attendant capabilities. Voicemails are recorded to Exchange Online and users can access them from Outlook, Outlook Web App, or a compatible mobile phone.
Advanced business intelligence tools Get the insight you need fast with interactive dashboards with Full Excel Services. Perform big data analyses and data visualization mash-ups with the new Excel client with Power Pivot and Power View.
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