Office 365 is integrated with Microsoft OneDrive. The University of Alberta has no administrative custody or control over this space and therefore OneDrive should not be used for any university records or information. To maintain the university's information management, privacy, and security compliance, continue using UAlberta Google Apps or university-based network storage for all university-related information and documents.
Office 365 Frequently Asked Questions
This article provides support options and answers to frequently asked questions about the Microsoft Office 365 software suite, available to University of Alberta faculty, staff and students through OnTheHub.
Please note: Many of these questions have been pulled from Microsoft’s Office 365 support document and modified to reflect the University of Alberta’s scenario.
The information below applies to all users of Office 365. It does not apply to users of the standard Microsoft Office suite that is included in the University of Alberta Windows 7 image, or to any other Microsoft products offered through OnTheHub.
For an overview of the Office 365 suite, click here.
What is the Office 365 Education ProPlus Suite?
Starting in the fall of 2014, students, faculty and staff can sign up and use Office 365 services using their firstname.lastname@example.org email addresses, including Office 365 ProPlus and OneDrive for Business. As soon as they sign up, students, faculty and staff can immediately get started with the full functionality of Office.
Office 365 Education for Students, Faculty and Staff includes Office 365 ProPlus, which allows students, faculty and staff to install the latest version of Office on up to five PC or Mac computers* and on other mobile devices, including Windows tablets and the iPad. It includes 1 terabyte (TB) of OneDrive for Business storage per user, for schoolwork and homework.
*Access and Publisher are available on PCs only. OneNote for Mac is available as a separate download from the Mac App Store.
How do I sign up for Office 365?
Please visit the Microsoft Office 365 Portal (see above) and register using your email@example.com email address. Your eligibility will be checked and further instructions provided to register an account.
You must sign up using your ‘[ccid]@ualberta.ca’ email address. Do not use your alias (i.e. firstname.lastname@example.org) or a personal email address to register.
I am having difficulties downloading Office through this program. What resources are available to help with this?
If students, faculty and staff are having issues installing Office, installation instructions from Microsoft are available here: Install Office on your PC or Mac with Office 365 for business.
You may also visit Microsoft's Office 365 knowledge base for a wide range of support topics, including installation troubleshooting help.
I need to reset my password for Office 365, how do I do this?
Please contact Microsoft's Office 365 Support for assistance resetting your password. IST is unable to perform password resets for Office 365 accounts.
Where can I go for Office 365 help?
Please contact Microsoft's Office 365 Support directly for assistance with the Office 365 suite. They have a variety of ways to contact for support, including live chat messenger, a knowledge base of information, phone support and online forums.